Cinco Municipal Utility District No. 5

Fall weather is unpredictable! Unexpected rainstorms can cause your lawn to get too much water. Rain sensors protect your lawn from overwatering by shutting off your sprinkler system during and after rainstorms. For more tips on how to save water—and money—visit www.nfbwa.com/water-saving-tips.

The Cinco MUD 5 will hold a public hearing on a proposed tax rate for the tax year 2026 on September 8, 2026 at 4:30 pm at Willow Fork Country Club, 21055 Westheimer Parkway, Katy Texas. Your individual taxes may increase at a greater or lesser rate, or even decrease, depending on the tax rate that is adopted and on the change in the taxable value of your property in relation to the change in taxable value of all other property. The change in the taxable value of your property in relation to the change in the taxable value of all other property determines the distribution of the tax burden among all property owners.

Visit Texas.gov/PropertyTaxes to find a link to your local property tax database on which you can easily access information regarding your property taxes, including information about proposed tax rates and scheduled public hearings of each entity that taxes your property.

As the outdoor temperatures continue to rise, your landscaping will need more water. But, how much more? Watering too much can compromise plant health and increase your monthly water bill. Visit www.nfbwa.com/water-my-yard to sign up for weekly tips about the right amount of water for your landscaping needs.

You have the opportunity to receive a credit towards your water bill when you purchase and install high efficiency appliances or water saving items for your landscape! Items range from nozzles on sprinkler heads to the clothes washer in the laundry room.

Visit www.nfbwa.com/resident-rebate for more information.

On or after June 30, 2026, the Cinco MUD 5 water system will be changing the drinking water disinfectant that we use from chlorine to chloramines. This change is required prior to conversion to surface water, which will occur later in 2026, when Cinco MUD 5 will begin receiving surface water from the North Fort Bend Regional Water Authority (NFBWA). Conversion to surface water is part of the plan to reduce groundwater usage in Fort Bend County as mandated by the Harris- Galveston Subsidence District. The NFBWA’s water supply will be disinfected using chloramines which is the best management practice for surface water, and Cinco MUD 5 is required by the Texas Commission on Environmental Quality (TCEQ) to have a disinfectant system that is compatible with the source water to be provided by the NFBWA. Therefore, Cinco MUD 5 is required to change the disinfectant used from chlorine to chloramines. This change is intended to benefit our customers by reducing the levels of disinfection byproducts (DBPs) in the system, while still providing protection from waterborne disease.

However, the change to chloramines can cause problems to persons dependent on dialysis machines. A condition known as hemolytic anemia can occur if the disinfectant is not completely removed from the water that is used for the dialysate. Consequently, the pretreatment scheme used for the dialysis units must include some means, such as a charcoal filter, for removing the chloramine prior to this date. Medical facilities should also determine if additional precautions are required for other medical equipment.

In addition, chloraminated water may be toxic to fish. If you have a fish tank, please make sure that the chemicals or filters that you are using are designed for use in water that has been treated with chloramines. You may also need to change the type of filter that you use for the fish tank.

When the chloraminated water first flushes out the chlorinated water there may be a slight change to taste and odor, and possibly discoloration for a short period of time. This will not compromise the safety of the water.

Should you have any questions, please contact Inframark, the operator for Cinco MUD 5, at our 24- hour Customer Service Line (281) 398- 8211.

Check your sprinkler system annually to conserve water and manage your water usage. The NFBWA’s free irrigation evaluation program provides a licensed irrigator to check your water settings and make recommendations. Visit www.nfbwa.com/wise-guys to sign up for a FREE evaluation.

How much should you water your lawn? The Water My Yard tool provides customized watering recommendations to keep your lawn healthy. You’ll get weekly messages to make sure you have the most up-to-date recommendations. Take the guesswork out of water maintenance and sign up at www.nfbwa.com/water-my-yard.

A portion of the intersection at Mason Road and Westheimer Parkway within Cinco MUD 2 is closed due to utility repairs in the area.

Drivers and pedestrians are advised to use alternate routes and exercise caution in the area. The closure will remain in place until the necessary work is completed.

At this time, there are no reported impacts to drinking water, and none are anticipated.

We are excited to announce that your District is moving to a new utility billing software system and online customer portal to make managing your account even more convenient! Each resident will need to complete a few required steps to ensure a smooth transition.

What does this mean for you?

New Account Number

• Each resident will receive a new 6-digit utility account number.
• This new number will appear on your water bill and must be used for all payments moving forward.

Auto Pay Re-Enroll Required

If your account is currently enrolled in Auto Pay you must login and re-enroll to continue automatic payments.

• Make a one-time payment if needed to cover your current account balance.
• Recurring payments will resume with your next billing cycle.

Online Bill Pay Service

• Your bank will require a new payment ID.
• Online Bill Payments will have a separate payment ID in the form of (xxxxx-xxxxxxxxxx).

Check Payments

If you are mailing a check, please continue to use the address located on the pre-printed payment coupon.

Customer Portal

View and pay your bill online, including eCheck, debit and credit card options; set up reoccuring payments and sign up for eBills by using the following link:  https://inframark.starnik.net

Guest Pay

Make a one-time payment without logging in to the customer portal by using the following link: inframark.starnik.net/starnikERP/#/rp_guestpay

Updated Payment Address

Payments should now be sent to:

PO Box 3264, Dept 10625
Houston, TX 77253-3264

Questions?

If you have any questions or need assistance, please contact us at customerservice@inframark.com or call 832-467-1599. You can also visit the website at https://www.inframark.com.

With colder temperatures approaching, now is a great time to ensure your irrigation system is operating efficiently and prepared for freezing conditions. The W.I.S.E Guys Irrigation Evaluation Program provides residents with a free irrigation system evaluation to help identify leaks, ensure efficient run times, and check for any potential issues that could lead to damage during freezing weather. Schedule your FREE irrigation evaluation today! www.nfbwa.com/wise-guys