We are excited to announce that your District is moving to a new utility billing software system and online customer portal to make managing your account even more convenient! Each resident will need to complete a few required steps to ensure a smooth transition.
What does this mean for you?
New Account Number
- Each resident will receive a new 6-digit utility account number.
- This new number will appear on your water bill and must be used for all payments moving forward.
Auto Pay Re-Enroll Required
If your account is currently enrolled in Auto Pay you must login and re-enroll to continue automatic payments.
- Make a one-time payment if needed to cover your current account balance.
- Recurring payments will resume with your next billing cycle.
Online Bill Pay Service
- Your bank will require a new payment ID.
- Online Bill Payments will have a separate payment ID in the form of (xxxxx-xxxxxxxxxx).
Check Payments
If you are mailing a check, please continue to use the address located on the pre-printed payment coupon.
Customer Portal
View and pay your bill online, including eCheck, debit and credit card options; set up reoccuring payments and sign up for eBills by using the following link: https://inframark.starnik.net
Guest Pay
Make a one-time payment without logging in to the customer portal by using the following link: inframark.starnik.net/starnikERP/#/rp_guestpay
Updated Payment Address
Payments should now be sent to:
PO Box 3264, Dept 10625
Houston, TX 77253-3264
Questions?
If you have any questions or need assistance, please contact us at customerservice@inframark.com or call 832-467-1599. You can also visit the website at https://www.inframark.com.